If for any reason you need to return or exchange an item, ALLBULBS has an easy Return Policy to help expedite the process.

ALL BULBS will handle returns by either promptly exchanging the item, issuing a credit or refund.
The outline, gives the step by step instructions you must take, to request a return or an exchange. Please note the terms and conditions below.

Contact ALL BULBS for an RMA number (Return Merchandise Authorization), for all returns, and an address as to which warehouse, to ship the product.

Return and Exchange RMA's: 

We will accept returns within 7 days of your receipt.
Exceptions to this are damaged or defective items, which have their own return policy.

E-mail the Returns Dept.:   Quotes@allbulbs.com      

Contact ALL BULBS for an RMA number (Return Merchandise Authorization) for the return,
and an address as to which Manufacturer's warehouse, to ship the product.

• Returned merchandise must be in saleable condition, with manufacturer's original packaging.
• Shipping fees are not refundable.
• Returning new items in their original condition due to other reasons,
  such as dissatisfaction, will result in a 25% restocking fee, which will be charged from the total order.
• Cancelation of a SPECIAL ORDER product placed or received by AB due to other reasons,
  such as dissatisfaction, or change of design, will result in a 30% restocking fee, which will be charged from the total order.
• In no event shall ALL BULBS liability exceed the purchase price paid (if any), including shipping costs (if applicable),
  for the products available for sale on our website.

 

Damaged in Shipping Product Return:

If a package arrives in a damaged condition, please notify ALL BULBS within 3 days of your receipt.

E-mail the Returns Dept.:   Quotes@allbulbs.com      

Contact ALL BULBS for an RMA number (Return Merchandise Authorization) for the return,
and an address as to which Manufacturer's warehouse, to ship the product.

• Claims against a common shipping carrier must be made by ALL BULBS.
• Save all packaging for any claim.
• International Sales are Final and non-refundable.
• Demo Products which were sold in a USED Condition can NOT be returned or refunded.
• Due to their seasonal nature, we do not accept returns on Christmas, Holiday, Event items.

 

Lamp Failure Return:

If a Technical Lamp, such as a Xenon, BARCO, CHRISTIE, OSRAM, Philips, ASL, USHIO, LTI, YUMEX, Cinemeccanica Kinoton,
LED Fixtures, Moving Light Lamp, Projection, FS FollowSpot or Medical lamp fails, before the rated Hour Life of the Manufacturer.
A Pro-rated HOURS CREDIT from the manufacturer will be honored. This will consist of the stipulations below.

E-mail the Returns Dept.:   Quotes@allbulbs.com      

Contact ALL BULBS for an RMA number (Return Merchandise Authorization) for the return,
and an address as to which Manufacturer's warehouse, to ship the product.

• Lamp must be shipped in ORIGINAL packaging for any lamp claim.
• The Manufacturer will check the SERIAL # and Date Code on the lamp, to track the lamp back to the distributor, ALL BULBS.
• ALL BULBS is not allowed to process a return for a lamp NOT purchased from ALL BULBS.
• The Manufacturer will examine the Lamp for USED Hours, signs of incorrect installation, handling, abuse or tampering.
• The Manufacturer's examination can take up to two (2) months.
• If Lamp failure is determined by the Manufacturer, they will Pro-Rate the HOUR USAGE.
• The Manufacturer will then decide to either send a new lamp out
  or return the original lamp to you.
• International Sales are Final and non-refundable.

If you have any questions, reach us at ALL BULBS:  516.766.2266 
E-mail the Returns Dept.:   Quotes@allbulbs.com